Frequently asked questions

Got any further questions?

For any further information, please do not hesitate to contact us. 

You may reach out to us on Facebook, Instagram, or call us. Make sure to check out our store policies too. 

How do I take care of XYZ fabric?

You will be given an instruction card upon purchase which will explain all the required information for you to safely take care of your garment.

Where can I find product sizing information?

As each brand we retail has a specific sizing system or unique cuts, our personnel will assist you in helping you find a garment which fits you like a glove.

Where are our garments made?

We retail fashion designers from all across the globe, from South Korea to New Zealand, to France... Our store encompasses numerous international brands. 

Are all the products displayed online available at the store?

Our website is our online shop window. Therefore, all of the items you may see on this website should also be available for sale at the store. 

What are the payment options?

For in-store purchases, you may pay by cash, card or through a bank transfer. Please note that all transactions must be made in Vietnamese Dong (VND).

For online purchases, you may pay through a bank transfer.

Do you sell gift cards?

Gift cards or vouchers may be issued upon request. Please notify the store personnel if you would like us to carry out this operation for you.

How can I shop online?

Our website does not give the option to directly purchase online. It is a platform for us to display our products. However, you may contact us to make an inquiry about a product and pay online later. If you do desire to buy an item, please feel free to reach out to us on Facebook, Instagram, or call us

What is your return policy?

Please check our return/refund policy here.

logo white.png
  • Facebook
  • Instagram

©2019 by Flanerie

41 Tràng Tiền, Hoàn Kiếm, Hà Nội 110109, Vietnam

098 190 68 66