Store Policy

Terms and Conditions

  • Return/refund policy


No item shall be neither returned nor refunded.

However, customers may exchange full-price products within 48h after the purchase, on condition that said item is returned in the same state as when it was bought (unworn, unwashed and with the tag still attached). The customer will need to bring the receipt for identification queries. Please note that accessories and bags cannot be exchanged. The item may be either replaced (if possible) or exchanged with another one, the price of which may exceed that of the exchanged product.

Please note that each item cannot be exchanged more than once.


Any products purchased at full price (that is, before the sale period), will be worth the sale price (with the discount deducted from the original price) if exchanged during a sale period and within 48H after the purchase. The remaining difference between the full price and the sale price will be given back as a credit note, which shall be used within the next 3 months of its issuance.

  • Customer service

We always strive to provide the best customer service possible, not only upon purchase but also after it. That is why we offer you the possibility to tailor any garment which you choose to purchase, so that said garment fits you to your liking. In addition, if your purchase has been damaged, you may return it in order for us to fix it.


Please note that you may benefit from free tailoring for products purchased at full price, provided that the cost of this service does not amount to more than 200,000 VND. Outside of these conditions, these services will be at your own expense.

  • Reserve in store

Certain items may be held for 7 days maximum at the customer’s request in exchange of a deposit amounting to at least 1,000,000 VN. If that period of time is exceeded, the customer’s deposit will be turned into a credit note which shall be used within 3 months of its issuance.

  • Taxes

All of the indicated prices are tax-inclusive.

  • Shipping

We ship nationally. Standard shipping will be free of charge; however, any express shipping queries will be at your own expense.

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©2019 by Flanerie

41 Tràng Tiền, Hoàn Kiếm, Hà Nội 110109, Vietnam

098 190 68 66